| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
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Montreal – Is your cell phone bill way too high? Do you want to change your cell phone plan but are confused as to which one to choose? Let us help you grab this opportunity! Now’s the time to shop because there are many promotions that are currently being offered. So, let us help you […]
Videotron is a division of Quebecor. Since 2013, Videotron and Rogers are partner. It has others services such as : cable telephony & TV, internet access and video on demand. Operating on its own network in Quebec, Vidétron uses Rogers’ network in other provinces.
Hector
Montréal, quebec
Always satisfied with the services offered, quick to help if there is a problem.
Robou101
sainte-julie, quebec
Videotron offers good customer service and technical support. Their billing is slightly complex, but we find our way around it. However to get a good price you have to negotiate at least once a year. On the contract, the expiry date of the discounts is indicated
Syl
Montréal, quebec
Limited network availability in some remote regions unlike other competitors (Telus)
Merlot
Laval, quebec
I am completely satisfied with Videotron's customer service, although the staff lost a bit of their friendliness. The service is quick and generally good
videotron
Montréal, quebec
Best price
Sim
Montr, quebec
I don't have any issues, but it's important to watch out for changes in the price of plans and call if you don't want to pay too much. The customer service is good
jérémieee
Québec, quebec
Very good service, but slightly expensive.
filou1970
gatineau, quebec
Having 4 cellphones at the same address, I get the best price
JP
Montréal, quebec
The description of the offer I received in the first place was not respected, so I got a plan that was more expensive than what I had before. I didn't do a complaint because of the lack of time and patience.
Alien
Montréal, quebec
Excellent customer service.
dlunatik
Mascouche, quebec
Over the last few years, the quality of the customer serviced has been going down. It's starting to look more and more like Bell. Long waiting times online, whereas before it was very fast. Bills often have errors, I had to call 8 times in 1 year because of billing errors.
astougawane
québec, quebec
zz
St-Bruno-de-Montarville, quebec
Jean
nc, quebec
alixe
nc, quebec
animavie
montréal, quebec
bref
Montréal, quebec
gigiben
Montréal, quebec
Julie
Toronto, quebec
Marc
Repentigny, quebec