Primus Internet Reviews

Great provider

Easy installation and great connection.

Their internet goes out at least once a month. This one recently has been down since December 4th and is still down. I work remotely and they have lost me so much money. Friday when it went down, yet again for more than 4 days, I subscribed to another subscriber. Do not use them

It took them one week to get a technician to our house and now we’ve waited another week because the Internet won’t work

I have been with primus since Feb 2023. My service often fails, after a few months. Eventually it stops completely and it takes me the better part of a full day to get it sorted out. The problems are often 'escalated' and take a full day or more to resolve. Terrible, Terrible service.

Very disappointing experience with Primus Internet (via Costco).I signed up at $50/month through Costco. After the initial period, Primus increased my rate to around $80/month while speeds were still poor. Over the next 18 months, I discovered I’d been paying roughly $30 plus more each month than expected. I never received an email or clear notice that the promo had ended. Because of a serious medical situation and hospitalization due to cancer, I wasn’t checking every bill, and I trusted the Costco partnership. Unfortunately, that trust wasn’t rewarded.This experience left me feeling misled and taken advantage of. At a minimum, I expected a plain, proactive notice before the

I paid my bill using my visa debit. Instead of the one payment, Primus took 5 x payments off my bank account. I called Primus support, the first rep said she can put in a a ticket and I get my money 5-10 business days, I said my rent and bills are set to come out in the evening I need my money, she said there is nothing she can do and transferred me to another representative who said he can see th

I would not recommend anyone gi with this service . There Ryde and the service sucks. It's the worst internet I've ever used. The fact that there employees treat there customers like shit. Is utterly disgusting. DONT USE PRIMUS YOULL REGRET IT.

Their internet goes down all the time and the first thing their tech support will ask you is if you want to upgrade your service, the problem is the more you upgrade and the more money you pay for your service the more it goes down the slower it gets and the harder it is to contact tech support. Their internet goes down almost every single night and their tech support doesn't even open till 8:00 a

If your are thinking of Primus Internet-- avoid if all possilble.Their 'Customer Service' is practically 'non-existent'Their 'Technical Support' is not much better.Over a week ago our internet became essentially 'non-existent'.It was so slow that nothing would work.It seemed that I was calling every day -- sometimes multiple times in a day.We kept going through the same steps:1. Hard Reset of Mode