videotron

404 reviews

(3.9/5)

Videotron Internet's Internet plans in Quebec

Download speed Monthly usage Upfront payment Average monthly price over 2 years For 2 years
15 Mbps Cable Download speed 100 GB Monthly usage $59.95 Upfront payment $57.50 Average monthly price over 2 years $1379.95 For 2 years
30 Mbps Cable Download speed 150 GB Monthly usage $59.95 Upfront payment $64.50 Average monthly price over 2 years $1547.95 For 2 years
15 Mbps Cable Download speed Unlimited Monthly usage $59.95 Upfront payment $64.50 Average monthly price over 2 years $1547.95 For 2 years
60 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $72 Average monthly price over 2 years $1728 For 2 years
30 Mbps Cable Download speed Unlimited Monthly usage $59.95 Upfront payment $71.50 Average monthly price over 2 years $1715.95 For 2 years
100 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $80 Average monthly price over 2 years $1920 For 2 years
400 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $80 Average monthly price over 2 years $1920 For 2 years
60 Mbps Cable Download speed Unlimited Monthly usage $0 Upfront payment $72 Average monthly price over 2 years $1728 For 2 years
60 Mbps Cable Download speed Unlimited Monthly usage $59.95 Upfront payment $81.50 Average monthly price over 2 years $1955.95 For 2 years
100 Mbps Cable Download speed Unlimited Monthly usage $0 Upfront payment $80 Average monthly price over 2 years $1920 For 2 years
400 Mbps Cable Download speed Unlimited Monthly usage $0 Upfront payment $80 Average monthly price over 2 years $1920 For 2 years

Videotron Internet

404 reviews

(3.9/5)

Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
80% of people would recommend this brand

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Network
Stability, coverage, speed, dropped calls…
Bill
Transparency, clarity, aligned with contract…
Digital experience
Application and/or website are simple, clear, efficient and useful…
Onboarding experience
Phone number port-in, activation, delivery, installation…
Customer Service
Helpful, knowledgeable, able to solve a problem, prompt and courteous…
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Videotron Internet https://www.planhub.ca/img/logo/videotron.png 404 3.9
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
4
2020-03-28

I feel like I am paying too much for my plan.

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
5
2020-03-11

I find that my bill is too expensive.

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
3
2020-03-11

First, we had Videotron normal 400mbps. We had a lot of trouble reaching the 400, we were around 50mbps. The technician came 3 times in 1 month. When the time came to renew our cellular contract, we went to the store. We asked for information about Helix talking about our unfortunate experience with normal service. He said it would cost us $ 92 a month. We then agreed, in exchange for the promise that Helix would get better. Unfortunately, it did not work. After 3 or 4 calls to technical support, which resolved the problem for around 30 minutes, we got tired and decided to cancel our services with them. Surprise! The terminal is purchased at $ 7 per month and if we want to cancel, we must pay the full amount ... So, in summary, we do not have the service for which we pay, when we call for technical support, they pay the problem for the duration of the call and after, it comes back to 50mbps, the terminal was sold to us and not rented without our having been notified verbally and the last time we called technical support, the agent had to call us back but never did. On the other hand, on the billing side, no fluctuation as at Bell. Always the same price. The application does not work very well, each time I select an option, it tells me: Error! Please try again later. I've been trying to remove the pre-authorized debit option for 5 times now, it tells me it's done, then shows me an error window and in the end, the option was not removed. Here is our experience with Videotron for a year and a half now ...

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
3
2020-03-11

the internet and TV service are good. On the contrary, the customer service is often slow, the solutions are mediocre, long and unsatisfactory. being continually forced to renegotiate is a burden.
forever too expensive

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
4
2020-03-10

I didn't know if any other service except for Videotron and Bell. Now, I see I have options.

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
3
2020-03-09

Billing is far too high and I had to call numerous times before I could receive the invoice at my house.

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
5
2020-03-07

A very good experience so far. Had to contact their customer service for invoice transfers and everything went well. On the contrary, I notice that the net price is higher than that offered by the smaller providers for an equivalent service. I am considering making the leap for the savings.

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
5
2020-03-07

the prices!

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
4
2020-03-07

I have always been served well but I have never made the comparison against other providers.

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
3
2020-03-07

They offered me a free new phone because I was a valued customer. I wanted to assure myself that they would not attach a further 2-year contract on that phone and they confirmed to me that would not add anything of the sort on the phone. To my grand surprise, they have attached a 2 year contract, which if I don't respect, I will have to pay back the value of the phone. When I contested that, they told me that the contract is the proof of everything but the contract is almost incomprehensible. Anyway, I will respect this contract because it is too late to cancel, but will make sure to find myself elsewhere as soon as this contract is over.

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
3
2020-03-07

Very mediocre customer service.

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
1
2020-03-07

a flower past its prime.

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
3
2020-03-06

I am in the process of shopping for other providers because their internet service and their cables often have problems. They were not able to ensure the price of their service despite two confirmation calls with them. They are not helping and don't want to help me to solve a problem that they created. With all the problems in their services - both technical as well as general customer service, I want to change my provider.

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
5
2020-03-06

good service but it is starting to be terribly expensive

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
5
2020-03-06

I am with Videotron and I pay $43.69 taxes included on a 2-year contract.
Internet Hybrid Fiber 60
250GB usage limit with modem included without charge.
I have only one service - Internet.


I would have liked to send you my invoice or a screenshot to validate my statements but I see that it may not be possible?


It is true that I have been with them for many years


It will be nice to share in the community how much others pay

I am very satisfied with the service and the reliability of Videotron.
And I don't work for them! ;-)

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
5
2020-03-05

Very good customer service. I recommend

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
4
2020-03-05

I pay 91$ per month, however my internet is not impressive at all and the price is exaggerated

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
2
2020-03-05

we must continually negotiate the packages (3) at different periods, left to the goodwill of the person who responds, sometimes positive or negative.
like most of the big suppliers high prices for 5mg, 20go, telly 10 stations. in 2020 increase of $ 4.00 / in anticipation of the decrease granted by the crtc concerning the costs for the internet (they will thus be able to let believe that they did not increase it following the potential discount of the crtc)

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
3
2020-03-05

customer service in Mumbai or Senegal.
understand nothing when they speak. a lot of bug for TV ..

PlanHub
Videotron Internet's Internet plans in Quebec
Videotron Internet https://www.planhub.ca/img/logo/videotron.png
4
2020-03-04

Always the same ploy! A good price for 2 years and v'lan at the top of the price at the end of the 24 months ... Again we say I go back to Bell for 2 years and I will come back when you have a better offer ... Same thing for Bell ... Playing yoyo seems to be the trademark of these two giants. The small local merchant would do the same and he would end up closing his doors ... I therefore put myself in exploration mode to find a supplier with more '' stable '' practices and prices.

PlanHub

More about Videotron Internet

Videotron Internet
Date of fondation

1964

Network Coverage

Montreal, Quebec

About

Founded in 1964 by André Chagnon, Roger Jauvin, Pierre Hébert and 3 other shareholders under the name Télécâble Vidéotron ltée, Videotron built the first cable network north of Montreal and in certain sectors of Laval under the direction of André Chagnon.

Internet
  • Cable internet
  • Fibre Internet
    5 Mbit/s download speed, 1 Mbit/s sending speed, 25GB transfer capacity 10 Mbit/s download speed, 1,5 Mbit/s sending speed, 25 GB transfer capacity 30 Mbit/s download speed, 10 Mbit/s sending speed, 150 GB transfer capacity 120 Mbit/s download speed, 20 Mbit/s sending speed, Unlimited transfer capacity 200 Mbit/s download speed, 30 Mbit/s sending speed, Unlimited transfer capacity Internet GIGA: 940 Mbitts Download speed, to 50Mbits sending speed; unlimited transfer capacity.
Telephone
  • CABLE VOIP Telephony
    Residential phone
    Interurban
TV

Discover the many packages adapted for all. Videotron offers not only popular channels, sports, and premium channels but also small packages at great prices. Have access to channels in as well as to music channels. You can also access your channels through the Videotron app.

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