On the phone for over 90 minutes, bounced from dept to dept attempting to advocate for some empathy and understanding. Told that the previous departments should have addressed the concern. The client I work with has been in hospital for nearly a year, the bills racked up, warrantied phone was stolen but client couldn't report it stolen given their condition. Account cancelled by Koodo which adde

cellular More

As far as phones/bills go you will be paying a high fee (standard for our 3 different companies you can pick from in Canada). The service and 5G is better quality than Roger's, but not better than others, in my experience.The biggest issue I had was there customer service and the information online not being accurate/the same as emails I received. This is a big No No for me. Billing has to be righ

Warning: Do not use this service. No customer service. I was never able to connect my modem, and I had to call several times, and my last call lasted 2 hours and 12 minutes! Just to speak to someone from Koodoo Internet. Horrible. I didn't even have time to install it, and I couldn't reach them until I had 2 hours to waste. Please pass on the information! Thank you.

I haven't been with Virgin for a year yet and they're giving me a raise from $29 to $35, but for new people they're doing it at $29, I'm definitely going to change.

Perfect place to lie and scam you... My partner had to change his cell phone with Virgin; his account showed him that he was entitled to a free phone upgrade. He had the free Crave promo. The employee tried to migrate him to Bell; he had to pay $80 for the phone upgrade (while his account indicated that he would be entitled to it free of charge; he should have migrated to Bell). My partner saw his plan increase on top of that... He asked the salesperson if he would keep Crave free, he said yes of course... After the grace period during which you can normally cancel the contract expires, we lose Crave free. My partner calls and gets a call center probably from another country, an employee who barely speaks French and shows my partner that at Virgin, lying to the customer is company policy... But hey! With $11 a month, we can get Crave back. My partner doesn't like being lied to and getting away with it (like just about everyone else) and now wants to know what it would cost him to terminate his contract because their chat response system with a bot as inefficient as its employees, it's not glamorous either... Well, we would charge his cell phone nearly $600, to which would be added fees of $175? And I imagine taxable. And we understand that we can't trust their words so we risk having surprises... The man on the phone refused to transfer him to retention, since he was trapped beautifully, he's th

I was with virgin mobile for 14 years, I had to go with a different company because I got a better deal. I’m very disappointed.because Virgin mobile does not want to give me back the money they owe me which is 144.99!!!!!!!!

Yesterday I called twice to tell them that I received an offer from another operator that was better than their current package, and that I would like to stay with them if they offer me the same offer, or something similar. I was transferred to the loyalty department and was surprised by the indifference of the employee who answered my call, as if she didn't believe me and took my words lightly. I