On the phone for over 90 minutes, bounced from dept to dept attempting to advocate for some empathy and understanding. Told that the previous departments should have addressed the concern. The client I work with has been in hospital for nearly a year, the bills racked up, warrantied phone was stolen but client couldn't report it stolen given their condition. Account cancelled by Koodo which More

As far as phones/bills go you will be paying a high fee (standard for our 3 different companies you can pick from in Canada). The service and 5G is better quality than Roger's, but not better than others, in my experience.The biggest issue I had was there customer service and the information online not being accurate/the same as emails I received. This is a big No No for me. Billing has to be More

Warning: Do not use this service. No customer service. I was never able to connect my modem, and I had to call several times, and my last call lasted 2 hours and 12 minutes! Just to speak to someone from Koodoo Internet. Horrible. I didn't even have time to install it, and I couldn't reach them until I had 2 hours to waste. Please pass on the information! Thank you.

There are crazy fees for when you go abroad. With 100 spam calls a day you are sure to have your mailbox pop up very frequently. If you call your own mailbox for just one second, youll be charged 16$. Tried to fix it with the customer service and after 30 minutes they gave me back 30$.Dont waste your time or money. Pay a little more and go to a good provider.

Never had such a hard time to swap cell phone carriers. Spoke to a rep. Told me I had to go to the store to validate my ID. Went to the store. Rep validated my ID and said I need to speak to Virgin to complete the order. Spoke to More

Last 2 international trips I paid for roam sweet roam. I was unable to send or receive calls. I was double billed for some days. Customer service rep couldn't care less. I am a long term customer and am done with Virgin.

HorribleThey have been a very good provider in the past but I no longer recommend them, they replace My plan with more expensive packages without any notice which seems unacceptable to me and offer promotions for new subscribers only, they do not offer any benefits for their long-time More

Absolutely the worst!Terrible service, lots of unreasonable hidden charges. Theifs, by all means. I just learned Virgin Plus is charging me $16 extra per month!!!? and am in the middle of cancelling my service, hopefully!