Worst network service ever. No network at home, not network at work.not at allWaiting waiting waitingCalled too many times no solutionToo long for waiting to call tooI can not use internet properly and I have to pay for the plan and in can not do anything because I did contact with themWaste of money

Small business has 485gb of paid and bonus earned high speed data—.l all shared amongst devices. Shaw doesn’t like shared plans so at first upgrade of a device, and without notice, we have lost all the bonus Gb earned over the years and been throttled back in high speed. Costing our business hugely. 5 calls and emails later, over two weeks, this has not been solved. Just keep hearing “yes you have

For several years, I have financed several mobile devices for myself and my family members with Rogers. All my payments have been made rigorously, always on time, thanks to a direct debit system. I have never had a late payment or any incident to report. However, recently, I was surprised to find that I could no longer access financing for a new device through my online account. After multiple attempts to obtain an explanation, I was finally put in touch with one of the agents on July 10, 2025 at 9:58 a.m. The agent told me that a conflict between my account and that of my partner would be the cause of this blockage. However, no clear reason or valid justification was provided to me, he admitted to me that he did not have the means to resolve the problem, even adding that no one else could go further, as he believed it represented the last possible level of processing. I find this response completely unacceptable. As a loyal customer for over 6 years, having always respected my contractual commitments, I do not understand how a simple administrative or systemic problem – for which I am not responsible – can justif

The worse customer service ever. I would give zero if I couldThe worse experience I have ever had. People be AWARE, Additional fee will be added to your monthly bill each month: Not recommended at all.

Lure you in with falsely advertised rates. Have a 1000 excuses why you can't have the promo deals.Customer service is rude, if you can even get through. Expect 45 minutes or more on hold.Service is terrible, no help to fix the issue, just excuses for lack of towers.

bill over chargedwaiting on line for 35 min still not answeredkeeps listing to lousy musicwe paying for the service got 0 servicea don't need to talk to virtual assistance

Ender a manager has the worst customer service skills ever. I was having issues with Telus and koodo around my phone not working properly and paying the bill online ( as their payment system keeps giving me error messages). Ender says " well you get what you pay for". He says " koodo is a value brand of Telus". I took the matter to the CCTS and Ender responds by saying that the CCTS can't make the

Get comfortable because this is a long read. I’m absolutely lost for words, and have no idea what to do now. Open to recommendations, and I have contacted the CRTC.It all started five weeks ago when I contacted Telus to set up a new business mobility account. I spoke with sales agent Mark Kristofferson (Soho), who offered me a good deal and assured me I could open a new business account, get a new