|Network (Stability, coverage, speed, dropped calls…)|
|Bill (Transparency, clarity, aligned with contract…)|
|Digital experience (Application and/or website are simple, clear, efficient and useful…)|
|Onboarding experience (Phone number port-in, activation, delivery, installation…)|
|Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)|
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Compare the best Bell Mobility mobile plans in Alberta
Known before as “Bell Cellular”, Bell mobility is a wireless provider and the division of BCE Inc. based in Canada. It is the 3rd largest carrier in Canada with more than 8 millions subscribers in 2016
Mobile plans Bell Mobility in Alberta
Plan 0 MB Unlimited calls NATIONAL
Plan 15 GB Unlimited calls NATIONAL
Plan 25 GB Unlimited calls NATIONAL
Plan 50 GB Unlimited calls NATIONAL
Plan 50 GB Unlimited calls CANADA-US
Plan 100 GB Unlimited calls CANADA-US
Cell phones at Bell Mobility in Alberta
ZTE Blade A3 L
Galaxy A13 5G
Galaxy A14 5G
Galaxy S22 Ultra
Galaxy S23 Ultra
Galaxy Xcover6 Pro
Galaxy Z Flip4
Galaxy Z Fold3 5g
Galaxy Z Fold4
Pixel 7 Pro
iPhone Se (2022)
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
Moto G 5G
Moto G Power (2022)
Moto G Stylus 5G
Moto G Pure
Samsung Galaxy A53 5g
Galaxy 21 fe 5g
Sonim XP3 Plus
Sonim XP5Plus (no Knobs)
Sonim XP5Plus (with Knobs)
TCL 30 5G
TCL 30 Xe 5G
ZTE Blade A7p
ZTE Cymbal 2
st. john's, newfoundland-labrador
NEVER go with Bell. Their credit limit program is an absolute mess, designed to claw every dollar it can from you. They'll have "app issues" take your payments multiple times, then They'll do nothing about it besides give you credit. I had an unauthorized $200 taken from me and they admitted to it being a mistake and they're doing nothing to help pay for their plain theft.
bell gives you a 30 day "buyers remorse" opt out when you get a phone from them on contract. so if you become dissatisfied with you phone or notice it has issues after the fact, you are screwed. when I got my phone, I was busy finishing a renovation at the time, so it was past the 30 days before I could really play with the pone and test it out. I noticed rather quickly that there was issues, b More
I had a minor divination in mobile internet this month. So this monsters just charged me more 40$!!! (The monthly plan is 44$)
Why? Because they can. I am going to leave this company for good.
THE CUSTOMER SERVICE IS AUFUL. I DON'T EVEN KNOW HOW THESE POEPLE GOT HIRED, THEY CAN BARLY UNDERSTAND WHAT I'M SAYING (IN ENGLISH) LET ALONE CONVEY THE INFORMATION PROPERLY. THEY NEED MORE TRAINING. YES, I AM SCREAMING. WOULD NOT RECCOMEND, I DON'T GET HOW THEY ARE THE BIGGEST TELECOMMUNICATIONS COMPANY IN CANADA...
port coquitlam, british-columbia
Can never get a hold of someone who can actually answer my questions. Very poor customer service and very poor communication on their end too. Bell loves to overcharge
transfered with them this summer they tell me i have roaming charges and billed me ten text messages for 9.90 each that added 100.00 to my bill . when asking for proof there surely must be a print out of these alledged text at 9.90 each,oh it's roaming charges and told me i should always leave my phone on airplane mode. good scam ...i wish they would have paid me hourly for all the time i had to s More
i have had the same problem with,bills go up at there will ,they are the worse customer service company i have dealt with in my 72 years it is disgraceful they are aloud to do what they do…bell get a solid z rating
new westminster, british-columbia
Been a loyal Bell customer for years - business account with 3 phones. Terrible customer service-have had to call numerous times during the past 1 1/2 yrs that we are not roaming in the US - we cant even go to the US. Call, have the amount adjusted-receive the bill-charge still there. This amounts to another 1-2 hr call to get it readjusted by the time you wait on hold - also have to call bc invar More
so if you become dissatisfied with you phone or notice it has issues after the fact, you are screwed. when I got my phone, I was busy finishing a renovation at the time, so it was past the 30 days before I could really play with the pone and test it out. I noticed rather quickly that there was issues, but being a tech savvy person, I tried to research the problems myself. no solutions.
so I went from a 5 year old Samsung note 9 to a brand new pixel 6.
apps I used for hours (infinity if I plugged it in) on the note9 wouldn't last an hour before shutting down. also some apps wont allow my to view them full screen when turned sideways, or enlarged through app options. so I have been very unhappy with the pixel 6.
after calling bell about my problems (about 2 months after getting phone) I am told that "buyers remorse" was my only option and I missed it. I asked if there was an upgrade option, whereas I pay a penalty, and get a pricier contract for a more expensive, better phone. I was told the only way to upgrade, was to buy out the phone entirely from my contract (about 750$) and then cash it in on a new phone (for about a 200$ credit [I wish I was joking but I am not]).
I then gave up, but decided to pursue the RMA option as reddit forums seemed to suggest that the phone might be a dud. Bell service told me that I would be able to take it to my nearest bell store, have all my info transferred to a temp phone, and Bell would return it/exchange it for a working phone. I went to my nearest bell store and they looked at me there like I was an alien. I went to the next bell store and after having to insist, since they were refusing my outright on the sales floor, I was hooked up with a tech (only after making a stink), and was told I could only get a cheap, crappy old loaner phone, that didn't have the capacity to transfer all my data over to it.
And of course all their customer service is English as a second language, south Asian people who read from a flow chart and can do NOTHING to help you out with any intelligent, holistic solutions.
so I essentially was left with no option, and I am now still in limbo.
TLDR: bell will offer ZERO help if you have an issue with the products they sell you. zero accountability.