Altima telecom

12 reviews

(3.2/5)
Browse comments
Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
83% of people would recommend this brand

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Network
Stability, coverage, speed, dropped calls…
Bill
Transparency, clarity, aligned with contract…
Digital experience
Application and/or website are simple, clear, efficient and useful…
Onboarding experience
Phone number port-in, activation, delivery, installation…
Customer Service
Helpful, knowledgeable, able to solve a problem, prompt and courteous…
Do you recommend this carrier? *

I confirm that I have fully understood all the questions and have given all the answers above to the best of my knowledge

Network Coverage of Altima telecom

Altima telecom offers residential internet plans in the following cities: Montréal , Ottawa , Laval , Quebec City , Gatineau , Windsor , Québec , Saguenay , Trois-Rivières , Hamilton , Longueuil , St Catharines , Sherbrooke , Burlington , Oakville , Drummondville , Lévis , Kingston , Shawinigan ,

Find the best & cheapest Altima home internet plans in Canada

Altima telecom offers 24 Internet plans in Canada
They offer speeds from 10Mbps to 1000Mbps and prices from $29.99 to $90.06. They offer the following technologies: cable, dsl-fttn, ftth

Unlimited

Cable 15 15 Mbps Cable Download speed Unlimited Monthly usage $49.99 Upfront payment $38.07 Average monthly price over 2 years $913.75 For 2 years Get more details
Cable 30 30 Mbps Cable Download speed Unlimited Monthly usage $49.99 Upfront payment $46.07 Average monthly price over 2 years $1105.75 For 2 years Get more details
Cable 200 200 Mbps Cable Download speed Unlimited Monthly usage $49.99 Upfront payment $77.07 Average monthly price over 2 years $1849.75 For 2 years Get more details
Cable 400 400 Mbps Cable Download speed Unlimited Monthly usage $49.99 Upfront payment $90.06 Average monthly price over 2 years $2161.51 For 2 years Get more details
Cable 60 60 Mbps Cable Download speed Unlimited Monthly usage $49.99 Upfront payment $51.07 Average monthly price over 2 years $1225.75 For 2 years Get more details

Cheapest

FTTH 50 50 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $29.99 Average monthly price over 2 years $719.76 For 2 years Get more details
Cable 10 10 Mbps Cable Download speed Unlimited Monthly usage $49.99 Upfront payment $32.07 Average monthly price over 2 years $769.75 For 2 years Get more details
FTTH 50 50 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $29.99 Average monthly price over 2 years $719.76 For 2 years Get more details
Cable 15 15 Mbps Cable Download speed Unlimited Monthly usage $49.99 Upfront payment $38.07 Average monthly price over 2 years $913.75 For 2 years Get more details
FTTH 100 100 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $39.99 Average monthly price over 2 years $959.76 For 2 years Get more details

Fastest

FTTH 1Gbps 1000 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $69.99 Average monthly price over 2 years $1679.76 For 2 years Get more details
FTTH 1Gbps 1000 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $69.99 Average monthly price over 2 years $1679.76 For 2 years Get more details
FTTH 500 500 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $59.99 Average monthly price over 2 years $1439.76 For 2 years Get more details
FTTH 500 500 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $59.99 Average monthly price over 2 years $1439.76 For 2 years Get more details
Cable 400 400 Mbps Cable Download speed Unlimited Monthly usage $49.99 Upfront payment $90.06 Average monthly price over 2 years $2161.51 For 2 years Get more details

More about Altima telecom

Altima telecom
Date of fondation

1996

Network Coverage

Montreal

About

1996 Altima's predecessor, Altima.net was created in Montreal. As one of the leading independent providers of residential and commercial ADSL and ADSL high-speed Internet access, Altima.net has been providing services to French and English local customers for many years and has earned a good reputation for its strong technical network expertise.

Internet

High speed internet features Unlimited Internet Usage - All of our rates plans include unlimited internet usage. Upload and download as much as you want and never worry about surprise charges again! Vast Network Selection - Altima Telecom offers you access to the very best networks in Canada! Have it all with your choice of Fiber (FTTN), Cable or DSL Internet networks to suit your budget and needs.

telephone

Home phone, calling features:

E911:

E911 is an emergency service related to your service address. Unlike the conventional 911 service, E911 may not be available in some areas.

Call Display:

This feature allows you to see the telephone number of an inbound caller.

Call Waiting:

This feature notifies you that you have another inbound call while on an active call. You can put the first call on hold to take the second call.

Do Not Disturb:

This service allows you to block all incoming calls to your line, while allowing you to make calls.

Voice Mail:

This service allows callers to leave you a voice message when you're not available to answer a call. You can access your voice mailbox by phone.

Voice Mail to Email:

If a message is left in your voice mailbox, the system will send it to you by email.Listen to the message on your computer with audio media.

Phone Number Portability:

This service allows you to keep your existing phone number when you're moving your service from another carrier to Altima Telecom.

long distance rates:

911 emergency services

TV

Altima Telecom offers a box that allows an HD broadcast and a large selection of channels.

12 reviews

(3.2/5)
Altima telecom https://www.planhub.ca/img/logo/internet/altima-telecom.png 12 3.2
Altima telecom
1
2020-08-28

I'll try to keep this short. but its been a long experience.

Altima Telecom have stolen money from me. and have refused to return it by the date agreed they've stated they would.

I signed up for their 30Mb cable plan on the 29th of June. for the service to be on and activated for the 31st of July. I have this confirmed by telephone, a verbal contract. (which I had recorded)

Come the 31st of July, I have no service, that weekend still no service, through to the Wednesday of the next week still no service. I called each day to ask why, and the only response I got was that they were working on it and they would "put a note in my file" and coordinate with their technical department.

By Wednesday the 5th of August, I had enough with the repeated responses. I asked for a full refund. they tried to only give me back the cost of the plan, but I pushed to claim the cost of postage of their ZTE router and modem back also considering no service was active at my address. I demanded a pre-paid postal label for the return shipping.

I was told that I would receive my refund once the box was returned. -THIS WAS A LIE!

once the boxes were returned, I called the next day that Canada post confirmed the box was delivered. I was told that I needed to wait 3 days to confirm with their warehouse that the box was returned. after informing them of what I was promised in the call previous they insisted that I had to wait, I accepted to wait the 3 more days they needed to confirm the contents of the box.

3 days later I call once more, to receive the exact same demand, I need to wait an additional 3 more days to have the boxes checked. I argued with the customer service rep, explaining that I have already waited the time I was requested by the previous rep, and that they have had the boxes in their possession for 4 days.

At this point the rep was able to start the return. she said that the return would be issued by E-Interac bank transfer to my Email address, and I needed to confirm by E-mail that my email could receive the interac. I followed the directions of the rep to confirm my email then was told and was stated in the email that I would receive my refund within 3-5 days.

thinking it was finally over I waited the 5 days, to receive nothing. no email, no message, not in spam folder not lost anywhere. just not done. I called again to find out what they were doing and like my internet services they didn't know what was going on and why I still was not getting my refund. so the rep was only able to "put a note in my file" to message accounting department that they've missed me. they promised that I would get a call back with an update "soon" and that I would be informed of any changes in the situation. this was on the 22nd of August over 3 weeks of calls and waiting for no result at all, just empty promises.

Since that time, I've been waited 12 additional days, without an answer. I've contacted the CCTS without answer, I've sent a formal notice to Altima telecom to return my property or face legal action.

and now I write reviews about my experience with Altima Telecom because it seems they don't honor what they promise.

To any potential customers of Altima. Save yourselves the headache and avoid them. their prices are only there to catch you. you'll be robbed.

- Criminal Code of Canada sub section 322 - Theft

<< Every one commits theft who fraudulently and
without colour of right takes, or fraudulently and without
colour of right converts to his use or to the use of another
person, anything, whether animate or inanimate, with intent >>

Sub section A: << to deprive, temporarily or absolutely, the owner of
it, or a person who has a special property or interest in
it, of the thing or of his property or interest in it; >>

This criminal code of Canada shows that Altima Telecom is in violation of the law of Canada.

Do not give them your time or money.

PlanHub
Altima telecom
2
2020-07-26

You get a decent service for what you pay

PlanHub
Altima telecom
4
2020-05-10

End of contract and I am checking for new deals

PlanHub
Altima telecom
4
2020-02-25

Good company that saved me a lot on my package. Thanks to Planhub I will shop another more economical one. Thank you

PlanHub
Altima telecom
2
2019-12-22

1- the agent gave me their employee number, but it's not right
2- I asked to speak with a supervisor and the agent told me that he'd call me right back, but that didn't happen
3- my invoice says I l missed payments even though I gave authorization on my card
4- my internet speed is always below 25Mbps even though I payed for 30

PlanHub
Altima telecom
3
2020-09-02
PlanHub
Altima telecom
4
2020-06-01
PlanHub
Altima telecom
4
2020-04-07
PlanHub
Altima telecom
4
2020-03-15
PlanHub
Altima telecom
5
2020-02-29
PlanHub
Altima telecom
3
2020-02-26
PlanHub
Altima telecom
3
2020-02-25
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