Find the best & cheapest Altima home internet plans in Canada

WiFi is ok (Videotron network)

Very bad customer service experience. REP provide me the wrong date of when the technician will come at my new place which cause me lots of headache during this pandemic. I had no service and was not able to work from home for 10 days and no one is willing to own up at someone mistake. They were offering me a minimal discount of 5$ as a one time credit.
Felt like a slap on the face.
Usually I am a person that will let thing slide but this one is really leaving me a bad taste in my mouth .
Agents needs a better coaching and better positioning for future customers if they want to keep the operation running

Altima telecom is too slow and they always shut down. If you live in a house do not use this internet! Their WIFI signal is very weak, you may need a wifi extender, but my wifi extender can not connect with their 5G. Petty weird, this extender work with my last internet company.

I'll try to keep this short. but its been a long experience.

Altima Telecom have stolen money from me. and have refused to return it by the date agreed they've stated they would.

I signed up for their 30Mb cable plan on the 29th of June. for the service to be on and activated for the 31st of July. I have this confirmed by telephone, a verbal contract. (which I had recorded)

Come the 31st of July, I have no service, that weekend still no service, through to the Wednesday of the next week still no service. I called each day to ask why, and the only response I got was that they were working on it and they would "put a note in my file" and coordinate with their technical department.

By Wednesday the 5th of August, I had enough with the repeated responses. I asked for a full refund. they tried to only give me back the cost of the plan, but I pushed to claim the cost of postage of their ZTE router and modem back also considering no service was active at my address. I demanded a pre-paid postal label for the return shipping.

I was told that I would receive my refund once the box was returned. -THIS WAS A LIE!

once the boxes were returned, I called the next day that Canada post confirmed the box was delivered. I was told that I needed to wait 3 days to confirm with their warehouse that the box was returned. after informing them of what I was promised in the call previous they insisted that I had to wait, I accepted to wait the 3 more days they needed to confirm the contents of the box.

3 days later I call once more, to receive the exact same demand, I need to wait an additional 3 more days to have the boxes checked. I argued with the customer service rep, explaining that I have already waited the time I was requested by the previous rep, and that they have had the boxes in their possession for 4 days.

At this point the rep was able to start the return. she said that the return would be issued by E-Interac bank transfer to my Email address, and I needed to confirm by E-mail that my email could receive the interac. I followed the directions of the rep to confirm my email then was told and was stated in the email that I would receive my refund within 3-5 days.

thinking it was finally over I waited the 5 days, to receive nothing. no email, no message, not in spam folder not lost anywhere. just not done. I called again to find out what they were doing and like my internet services they didn't know what was going on and why I still was not getting my refund. so the rep was only able to "put a note in my file" to message accounting department that they've missed me. they promised that I would get a call back with an update "soon" and that I would be informed of any changes in the situation. this was on the 22nd of August over 3 weeks of calls and waiting for no result at all, just empty promises.

Since that time, I've been waited 12 additional days, without an answer. I've contacted the CCTS without answer, I've sent a formal notice to Altima telecom to return my property or face legal action.

and now I write reviews about my experience with Altima Telecom because it seems they don't honor what they promise.

To any potential customers of Altima. Save yourselves the headache and avoid them. their prices are only there to catch you. you'll be robbed.

- Criminal Code of Canada sub section 322 - Theft

<< Every one commits theft who fraudulently and
without colour of right takes, or fraudulently and without
colour of right converts to his use or to the use of another
person, anything, whether animate or inanimate, with intent >>

Sub section A: << to deprive, temporarily or absolutely, the owner of
it, or a person who has a special property or interest in
it, of the thing or of his property or interest in it; >>

This criminal code of Canada shows that Altima Telecom is in violation of the law of Canada.

Do not give them your time or money.

You get a decent service for what you pay

Terrible service don't waste your time and money.

Do not use this

End of contract and I am checking for new deals

Good company that saved me a lot on my package. Thanks to Planhub I will shop another more economical one. Thank you

Have been experiencing disrupted internet (slowdown and absence of signal for the past 3 weeks, despite being a client since 03/2017.)
I am subscribed with Alima Telecom the three services (internet, telephone, and television Kino Tv)

1- the agent gave me their employee number, but it's not right
2- I asked to speak with a supervisor and the agent told me that he'd call me right back, but that didn't happen
3- my invoice says I l missed payments even though I gave authorization on my card
4- my internet speed is always below 25Mbps even though I payed for 30