For several years, I have financed several mobile devices for myself and my family members with Rogers. All my payments have been made rigorously, always on time, thanks to a direct debit system. I have never had a late payment or any incident to report. However, recently, I was surprised to find that I could no longer access financing for a new device through my online account. After multiple attempts to obtain an explanation, I was finally put in touch with one of the agents on July 10, 2025 at 9:58 a.m. The agent told me that a conflict between my account and that of my partner would be the cause of this blockage. However, no clear reason or valid justification was provided to me, he admitted to me that he did not have the means to resolve the problem, even adding that no one else could go further, as he believed it represented the last possible level of processing. I find this response completely unacceptable. As a loyal customer for over 6 years, having always respected my contractual commitments, I do not understand how a simple administrative or systemic problem – for which I am not responsible – can justif

The worse customer service ever. I would give zero if I couldThe worse experience I have ever had. People be AWARE, Additional fee will be added to your monthly bill each month: Not recommended at all.

Their management staff is horrible at dealing with clients and yes they will double charge and refuse to refund.Rogers internet in our area is UNSTABLE. People in our neighbourhood have outages once or more per week.

bills have always exceeded contact amounts.Largest bill was $1500+ for roaming charges.Average over the last 6 months have exceed contracted amount by more than $300.Unfortunately, Canadians don't have many providers to choose from. One day this will change. Therefore, its best to remain in the honeymoon phase and shift providers at renewal every 2 years.

Poor coverage specially when you travel within Quebec and Ontario. Even the service hub cities service breakdowns quite often. Sometimes I even face a difficulty placing a network call and the internet experience is not good either. I opted videotron for their 100+ countries with no extra roaming charges. When in one of the destination countries, I could take calls as within Canada but I was unabl

Great service. Called them a couple of times in the past 2 weeks and got clear professional service.

The quality of the service. Plus a good package including a cell phone. 5G.

The big downside comes from their bill. Incomprehensible to a human. Lots of discounts that come and go over the months. You have to call to understand anything, especially if there are several services on the same bill like cell phone, internet etc. However, the service is impeccable and fast.