bill over chargedwaiting on line for 35 min still not answeredkeeps listing to lousy musicwe paying for the service got 0 servicea don't need to talk to virtual assistance

Ender a manager has the worst customer service skills ever. I was having issues with Telus and koodo around my phone not working properly and paying the bill online ( as their payment system keeps giving me error messages). Ender says " well you get what you pay for". He says " koodo is a value brand of Telus". I took the matter to the CCTS and Ender responds by saying that the CCTS can't make the

In essence you get worse network/internet speed than Freedom mobile at prices similar to Fido. Unfortunately I got trapped into a 2 year contract with them.

I was at your new westminster store .They were not able to complete the new phone install after I paid for it.I asked for my returned phone back and asked for a refund on charges. They refused to give my old phone back and they refused to provide a refund. They also refused to provide me with a copy of the contract I had just signed.The person that was providing the service was I believe in traini

Terrible customer service. They protect your number and then you have to pay to unlock it. Worst company ever, I got ripped off. Their online access is awful. Don't fall for it. Never again.

Very sub par client service, that’s if you are able to get someone to answer you. Employees are less than knowledgeable and gave me attitude wh

I really appreciated Patrick's work, but he's now in sales and I have a bill to pay, but I don't know how to do it or how to track my data usage abroad. I get a text message asking me to pay, but they don't answer my questions! Quite disappointed :(

Customer service is not very good. They harass you about paying your bill if you pay by Interac. They call about 3-4 days after the billing date and roughly every week. The wait time on the phone is extremely long before you can speak to someone; the first time I waited 55 minutes. If you call, it's always at least 30 minutes.